By Peter Omopo
The Public Complaints Commission (PCC) in Abia State has disclosed that it received a total of 720 complaints between January and October 2025, with about 40 percent of the cases already resolved to the satisfaction of both complainants and respondents.
The Federal Commissioner representing Abia State, Prince Madukwe Ukaegbu, revealed this while featuring on the Abia Broadcasting Corporation’s news and current affairs programme, Issues of the Moment, on Monday.
Prince Ukaegbu said the Commission remains committed to addressing grievances from citizens “without fear or favour,” stressing that the PCC offers its services free of charge. He urged residents of Abia and Nigerians at large to take advantage of the Commission’s services in seeking redress against administrative injustice, abuse of power, or delays by public institutions.
“We are dedicated to serving the people and ensuring fairness. About 40 percent of complaints have been successfully treated to the satisfaction of both the respondents and the complainants,” Ukaegbu stated.
The Federal Commissioner also announced that the Commission will mark its 50th anniversary in Nigeria this month, describing it as a milestone in promoting accountability and transparency in governance. He commended Governor Alex Otti for his support and ongoing efforts to reposition Abia State for growth.
Challenges and Call for Patience
Ukaegbu identified funding constraints as one of the major challenges facing the Commission. He also called on Nigerians to be patient with the Federal Government as it implements economic reforms aimed at long-term stability.
“We should encourage the President and understand his reform agenda. The next generation will appreciate the sacrifices being made today,” he added.
Ombudsman: A Beacon of Justice
Similarly, the Head of the Abia State Ombudsman, Justice Kyrian Nwankpa (retd), highlighted the achievements of the newly established Ombudsman office, which has handled 39 petitions and complaints since its inception earlier in 2025.
He said the cases cut across issues such as rights violations, administrative delays, disputes among civil servants, and disagreements between private individuals. While not all cases have been concluded, Nwankpa noted that recommendations have been forwarded to the appropriate authorities for necessary action.
“The Ombudsman serves as a beacon of grassroots justice. It provides a lifeline for citizens who might otherwise lack access to legal remedies,” Justice Nwankpa said.
Backed by the Abia State Ombudsman/Public Complaints Commission and Citizens’ Rights Commission Law 2025, the body functions as an independent mechanism for citizens to file complaints against government agencies and officials. Justice Nwankpa likened it to a “small claims court” for its accessibility, speed, and simplicity, noting that it mirrors the fairness principles of the United Nations.
Strengthening Public Trust
He clarified that while the Ombudsman does not handle criminal or conventional court cases, it plays a critical role in restoring public confidence in governance. He urged residents to submit written petitions to the Commission’s office in Umuahia, assuring that no complaint would be ignored.
“This Commission was created to resolve disputes and strengthen citizens’ trust in government. It will be further enhanced with the appointment of four additional commissioners,” Nwankpa stated.
Both officials reiterated that the PCC and the Ombudsman remain vital instruments for justice, transparency, and citizens’ engagement — ensuring that every Abian, regardless of status, has access to redress against unfair treatment by public or private institutions.
